Lumary Academy updates

This page announces updates to Lumary Academy. Please follow this section to get a notification when we update the page. You might need to refresh your browser to see the latest version.

The following new and updated courses/improvements have been published to our Lumary Academy:

Released on	New or Updated	What's the update	Learning plans with this course
4 Feb 2026	Updated	🌱Rosters and scheduling Course content and videos have been updated to reflect the latest version of Lumary DC, including the different steps taken when rostering with sessions versus shifts. The course now includes brand new video content on shifts.	Lumary Champions Rosters and Scheduling
28 Jan 2026	New	⭐️ Self-registration for Lumary Academy is now active! This means users can self-register to access Lumary DC/WFM learning plans and courses (provided they have their unique code, which is called a "Branch code"). You can now send the below instructions to any user you want to add to Lumary Academy and they can create an account themselves and see the right learning courses for their role. Here are the help centre articles on how to self-register to Lumary Academy: Self-register as a new Lumary Academy user (desktop) Self-register as a new Lumary Academy user (mobile)	N/A
6 Jan 2026	New	⭐️ Harmony AI chat now available in Lumary Academy to help you get answers faster  We're happy to announce we have now released Harmony AI chat in Lumary Academy. This is also now available to our customers using Lumary Academy.It’s like a ChatGPT inside Lumary Academy — ask it questions and it will give answers by reading all of our courses and videos.Examples (applicable for Lumary DC/WFM only): How do I create a new worker? How do I submit a NDIS claim? How do I log in to Lumary? How do I create a service agreement? What is a site and how do I create a new one?   How to use it: Log in to Lumary Academy and type your questions into the Harmony search bar at the top. It will give you an answer in plain English and also points you to any relevant course for more info (it even takes you to the right lesson in the course). Try it now > See how it works Limitations:   Currently, Harmony AI only recommends courses from Lumary Academy at the end of responses — it doesn’t directly suggest Help Centre articles, though our courses include links to relevant articles. It’s only available for desktop users of Lumary Academy for now, but there are plans to release it to Go.Learn mobile users in the future. Like all AI, it’s not perfect, but it’s a great starting point and a fast way to find answers.	N/A
17 Dec 2025	Updated	🌱Rosters and scheduling Course content and videos have been updated to reflect the latest version of Lumary DC, including rostering with sessions (with references to upcoming content on rostering with shifts, and the different steps when using sessions versus shifts).	Lumary Champions Rosters and Scheduling
26 Nov 2025	Updated	🌱Service Agreements The course video content has been updated to reflect the latest version of Lumary DC. We have included funding periods and service agreements on PACE plans.	Lumary Champions House Management / Team leader
28 Oct 2025	New	⭐️ New and improved Lumary Academy homepage for support workers  We are excited to announce the new and improved Lumary Academy page for support workers who use the Lumary mobile app. On this page, we have released the following new features: A series of “video snippets” on how to use the mobile app. These shorter videos are chapters taken from the full course. These “chunks” will be especially helpful and convenient for those who just want to go over a particular step, without having to search through the whole video to find their answer. We've also added the updated step-by-step PDF guide on how to use the mobile app (for support workers and desktop users). The support workers can log in the same way they normally do via the Go.Learn app from the App Store/Play Store (more detailed instructions can be found here). What it looks like:	Support workers using the mobile app
14 Oct  2025	New	🌱 Review, Adjust & Approve Worker Appointments This is a new Lumary Academy course to help users learn how to efficiently review, adjust, and approve worker appointments to ensure timesheets are accurate and workers are paid correctly. It is updated to reflect the latest version of Lumary  DC.	House Management / Team leader Rosters & Scheduling
10 Oct 2025	Updated	🌱 Mobile app for support workers Course videos and content have been updated to reflect the latest version of Lumary DC, including the new Shift Offers feature.	Support workers using the mobile app
10 Oct 2025	Updated	🌱 Mobile experience to deliver services Course videos and content have been updated to reflect the latest version of Lumary DC.	Lumary Champion House Management / Team leader
2 Sept 2025	Updated	🌱 Client Onboarding and Record Management Course lesson 'Onboard a client' now includes: Create and manage client goals in a goal attainment plan (GAP) Create and manage behaviour support plans (BSPs) and behaviours of concern (including restrictive practices) Course lesson 'Manage and update a client record' now includes: Create and manage case notes	Lumary Champion Customer Service House Management / Team leader Support Coordinator
5 Sept 2025	Updated	🌱 Mobile app for support workers Course name change from “Mobile app for frontline workers” to “Mobile app for support workers”	Support workers using the mobile app
14 Aug 2025	New	🌱 Post Pay Batch Adjustments Post pay batch adjustments Superannuation recall and reallocation Reverse payee pay	Payroll Processing

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